I am writing this review on behalf of my wife Ariel. My name is Rodney Hogan. I asked my wife to order the Schwinn 700IC stationary spin bike for me as I was not in Singapore at the time.
I received delivery of the bike on 28 October shortly after 8:00 am from Jason and another man whose name I did not get.
Jason was polite and professional in his presentation. He clearly explained the adjustment points on the bike, all the tools which came with the bike and how to use them. He gave me maintenance tips, advice on user safety and also informed me that the bike display is capable of reading signals from a heart rate monitor. He is indeed a credit to your company.
I am, however, not so impressed with how your company sales rep handled my follow up inquiry regarding the heart rate monitor chest strap.
After Jason had delivered the bike and left my home, I sent a WhatsApp message to GymSportz at 8:51 am asking if I could purchase a rate heart monitor chest strap for the Schwinn 700IC. I was told I could purchase it from your company website (see attached screen grab).
I visited your website and found that the Bowflex was the only heart rate monitor available. I am not familiar with this product so I did some research. I found out that the Bowflex is NOT compatible with the Schwinn 700IC. This means that the information provided by your sales rep was inaccurate.
I sent an email to your company to clear up the confusion. The person replying confirmed that the Bowflex armband…